Revision as of 15:26, 3 July 2026 by Meryam Sahin (talk | contribs)
This page collects useful learning resources related to customer success.
Please contribute freely!Add additional materials, courses, books, videos, or communities that you found useful.
Customer success resources
| Topic | Resource | Type | Notes |
|---|---|---|---|
| Customer onboarding | Customer Success Academy | Course | Good introduction for new hires |
| Customer retention | CS Leadership Podcast | Podcast | Practical examples and case studies |
| Success planning | Quarterly Success Planning Workshop | Internal Training | Offered twice per year |
Product and technical knowledge
| Topic | Resource | Type | Notes |
|---|---|---|---|
| Product features | Product Knowledge Base | Internal Wiki | Official product documentation |
| APIs | API Fundamentals | Course | Useful for customer integrations |
| Cloud basics | Cloud Essentials | Course | Recommended for all CSMs |
Communication and business skills
| Topic | Resource | Type | Notes |
|---|---|---|---|
| Executive communication | Executive Presence Workshop |
