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This page collects useful learning resources related to customer success.  
Learning and development help employees build skills, prepare for new responsibilities, and support their career development.
 
== Internal learning and development ==
{{Textbox|boxtype=note|header=Please contribute freely!|text=Add additional materials, courses, books, videos, or communities that you found useful.|icon=no}}
The organization supports learning through training, e-learning, cross-functional opportunities, mentoring, and on-the-job development. <br>
 
For information about available programs and development support, see the [[wiki-hr:Employee Resources/Learning and Development|Learning and Development]] page in the HR wiki.
== Customer success resources ==
== Colleague recommendations ==
 
A small selection of resources recommended by colleagues.
{| class="wikitable sortable"
{| class="wikitable sortable"
! Topic
! Topic
! Resource
! Resource
! Type
! Type
! Notes
! Why it is useful
|-
|-
| Customer onboarding
| Communication
| Customer Success Academy
| Getting to the Point
| Course
| Guide
| Good introduction for new hires
| Practical advice for making complex information easier to understand.
|-
|-
| Customer retention
| Collaboration
| CS Leadership Podcast
| Working Across Teams
| Podcast
| Workshop
| Practical examples and case studies
| Useful ideas for communicating and collaborating across organizational boundaries.
|-
|-
| Success planning
| Productivity
| Quarterly Success Planning Workshop
| Making Priorities Clear
| Internal Training
| Guide
| Offered twice per year
| Simple approaches for organizing priorities and making ongoing work easier to follow.
|}
 
== Product and technical knowledge ==
 
{| class="wikitable sortable"
! Topic
! Resource
! Type
! Notes
|-
| Product features
| Product Knowledge Base
| Internal Wiki
| Official product documentation
|-
| APIs
| API Fundamentals
| Course
| Useful for customer integrations
|-
|-
| Cloud basics
| Leadership
| Cloud Essentials
| Better Conversations
| Course
| Workshop
| Recommended for all CSMs
| Practical guidance for giving feedback, asking useful questions, and supporting colleagues.
|}
 
== Communication and business skills ==
 
{| class="wikitable sortable"
! Topic
! Resource
! Type
! Notes
|-
|-
| Executive communication
| AI and knowledge work
| Executive Presence Workshop
| Working Smarter with AI
|
| Internal workshop
| Introduction to using AI tools for research, summarization, and everyday knowledge work.
|}
|}
{{Textbox|boxtype=note|header=Found something useful?|text=Add a recommendation with a short note about why you found it useful.|icon=no}}

Latest revision as of 13:21, 17 August 2026

Learning and development help employees build skills, prepare for new responsibilities, and support their career development.

Internal learning and development

The organization supports learning through training, e-learning, cross-functional opportunities, mentoring, and on-the-job development.
For information about available programs and development support, see the Learning and Development page in the HR wiki.

Colleague recommendations

A small selection of resources recommended by colleagues.

Topic Resource Type Why it is useful
Communication Getting to the Point Guide Practical advice for making complex information easier to understand.
Collaboration Working Across Teams Workshop Useful ideas for communicating and collaborating across organizational boundaries.
Productivity Making Priorities Clear Guide Simple approaches for organizing priorities and making ongoing work easier to follow.
Leadership Better Conversations Workshop Practical guidance for giving feedback, asking useful questions, and supporting colleagues.
AI and knowledge work Working Smarter with AI Internal workshop Introduction to using AI tools for research, summarization, and everyday knowledge work.
Found something useful?Add a recommendation with a short note about why you found it useful.