Meryam Sahin (talk | contribs) Created page with "This page collects useful learning resources related to customer success. {{Textbox|boxtype=note|header=Please contribute freely!|text=Add additional materials, courses, books, videos, or communities that you found useful.|icon=no}} == Customer Success resources == {| class="wikitable sortable" ! Topic ! Resource ! Type ! Notes |- | Customer onboarding | Customer Success Academy | Course | Good introduction for new hires |- | Customer retention | CS Leadership Podcas..." |
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Learning and development help employees build skills, prepare for new responsibilities, and support their career development. | |||
== Internal learning and development == | |||
The organization supports learning through training, e-learning, cross-functional opportunities, mentoring, and on-the-job development. <br> | |||
For information about available programs and development support, see the [[wiki-hr:Employee Resources/Learning and Development|Learning and Development]] page in the HR wiki. | |||
== | == Colleague recommendations == | ||
A small selection of resources recommended by colleagues. | |||
{| class="wikitable sortable" | {| class="wikitable sortable" | ||
! Topic | ! Topic | ||
! Resource | ! Resource | ||
! Type | ! Type | ||
! | ! Why it is useful | ||
|- | |- | ||
| | | Communication | ||
| | | Getting to the Point | ||
| | | Guide | ||
| | | Practical advice for making complex information easier to understand. | ||
|- | |- | ||
| | | Collaboration | ||
| | | Working Across Teams | ||
| | | Workshop | ||
| | | Useful ideas for communicating and collaborating across organizational boundaries. | ||
|- | |- | ||
| | | Productivity | ||
| | | Making Priorities Clear | ||
| | | Guide | ||
| | | Simple approaches for organizing priorities and making ongoing work easier to follow. | ||
|- | |- | ||
| | | Leadership | ||
| | | Better Conversations | ||
| | | Workshop | ||
| | | Practical guidance for giving feedback, asking useful questions, and supporting colleagues. | ||
|- | |- | ||
| | | AI and knowledge work | ||
| | | Working Smarter with AI | ||
| | | Internal workshop | ||
| Introduction to using AI tools for research, summarization, and everyday knowledge work. | |||
|} | |} | ||
{{Textbox|boxtype=note|header=Found something useful?|text=Add a recommendation with a short note about why you found it useful.|icon=no}} | |||
Latest revision as of 13:21, 17 August 2026
Learning and development help employees build skills, prepare for new responsibilities, and support their career development.
Internal learning and development
The organization supports learning through training, e-learning, cross-functional opportunities, mentoring, and on-the-job development.
For information about available programs and development support, see the Learning and Development page in the HR wiki.
Colleague recommendations
A small selection of resources recommended by colleagues.
| Topic | Resource | Type | Why it is useful |
|---|---|---|---|
| Communication | Getting to the Point | Guide | Practical advice for making complex information easier to understand. |
| Collaboration | Working Across Teams | Workshop | Useful ideas for communicating and collaborating across organizational boundaries. |
| Productivity | Making Priorities Clear | Guide | Simple approaches for organizing priorities and making ongoing work easier to follow. |
| Leadership | Better Conversations | Workshop | Practical guidance for giving feedback, asking useful questions, and supporting colleagues. |
| AI and knowledge work | Working Smarter with AI | Internal workshop | Introduction to using AI tools for research, summarization, and everyday knowledge work. |
Found something useful?Add a recommendation with a short note about why you found it useful.
