Purpose
The purpose of this policy is to define the organization’s commitment to quality and to establish a framework for the Quality Management System (QMS).
Scope
This policy applies to all employees, processes, and activities within the organization that impact product and service quality.
Policy Statement
The organization is committed to delivering products and services that consistently meet customer expectations and applicable regulatory requirements.
Commitments
The organization shall:
- Ensure customer satisfaction through consistent delivery of quality products and services
- Establish and review measurable quality objectives
- Maintain and continually improve the QMS
- Ensure compliance with applicable statutory and regulatory requirements
- Promote a culture of quality and continuous improvement
Responsibilities
- Top Management is responsible for establishing, implementing, and maintaining this policy
- Employees are responsible for adhering to this policy in their daily activities
Review
This policy shall be reviewed periodically to ensure its continuing suitability and alignment with organizational objectives.
