Responsibilities
- Manage and grow relationships with key customer accounts to ensure satisfaction and retention
- Act as primary point of contact, coordinating internal teams to deliver solutions and services
Authorities
- Negotiate pricing, contracts, and service agreements within defined limits
- Escalate and resolve customer issues by mobilizing internal resources as needed
Competencies
- Strong client communication and relationship-building skills
- Solid understanding of customer needs, business processes, and solution offerings
