| Chapter | Assigned processes |
|---|---|
| 1 Scope | |
| 2 Normative references | |
| 3 Terms and definitions | |
| 4 Context of the organization | |
| 4.1 Understanding the organization and its context | |
| 4.2 Understanding the needs and expectations of interested parties | |
| 4.3 Determining the scope of the quality management system | |
| 4.4 Quality management system and its processes | |
| 5 Leadership | |
| 5.1 Leadership and commitment | |
| 5.1.1 General | |
| 5.1.2 Customer focus | |
| 5.2 Policy | |
| 5.2.1 Establishing the quality policy | |
| 5.2.2 Communicating the quality policy | |
| 5.3 Organizational roles, responsibilities and authorities | |
| 6 Planning | |
| 6.1 Actions to address risks and opportunities | |
| 6.2 Quality objectives and planning to achieve them | |
| 6.3 Planning of changes | |
| 7 Support | |
| 7.1 Resources | |
| 7.1.1 General | |
| 7.1.2 People | |
| 7.1.3 Infrastructure | |
| 7.1.4 Environment for the operation of processes | |
| 7.1.5 Monitoring and measuring resources | |
| 7.1.5.1 General | |
| 7.1.5.2 Measurement traceability | |
| 7.1.6 Organizational knowledge | |
| 7.2 Competence | |
| 7.3 Awareness | 7_3} |
| 7.4 Communication | |
| 7.5 Documented information | |
| 7.5.1 General | |
| 7.5.2 Creating and updating | |
| 7.5.3 Control of documented information | |
| 8 Operation | |
| 8.1 Operational planning and control | |
| 8.2 Requirements for products and services | |
| 8.2.1 Customer communication | |
| 8.2.2 Determining the requirements for products and services | |
| 8.2.3 Review of the requirements for products and services | |
| 8.2.4 Changes to requirements for products and services | |
| 8.3 Design and development of products and services | |
| 8.3.1 General | |
| 8.3.2 Design and development planning | |
| 8.3.3 Design and development inputs | |
| 8.3.4 Design and development controls | |
| 8.3.5 Design and development outputs | |
| 8.3.6 Design and development changes | |
| 8.4 Control of externally provided processes, products and services | |
| 8.4.1 General | |
| 8.4.2 Type and extent of control | 8_4_2} |
| 8.4.3 Information for external providers | 8_4_2} |
| 8.5 Production and service provision | 8_4_2} |
| 8.5.1 Control of production and service provision | 8_4_2} |
| 8.5.2 Identification and traceability | 8_4_2} |
| 8.5.3 Property belonging to customers or external providers | 8_4_2} |
| 8.5.4 Preservation | 8_4_2} |
| 8.5.5 Post-delivery activities | 8_4_2} |
| 8.5.6 Control of changes | 8_4_2} |
| 8.6 Release of products and services | 8_4_2} |
| 8.7 Control of nonconforming outputs | 8_4_2} |
| 9 Performance evaluation | 8_4_2} |
| 9.1 Monitoring, measurement, analysis and evaluation | 8_4_2} |
| 9.1.1 General | 8_4_2} |
| 9.1.2 Customer satisfaction | 8_4_2} |
| 9.1.3 Analysis and evaluation | 8_4_2} |
| 9.2 Internal audit | 8_4_2} |
| 9.3 Management review | 8_4_2} |
| 9.3.1 General | 8_4_2} |
| 9.3.2 Management review inputs | 8_4_2} |
| 9.3.3 Management review outputs | 8_4_2} |
| 10 Improvement | 8_4_2} |
| 10.1 General | 8_4_2} |
| 10.2 Nonconformity and corrective action | 8_4_2} |
| 10.3 Continual improvement | 8_4_2} |
