| Chapter | Assigned processes |
|---|---|
| 1 Scope | |
| 2 Normative references | |
| 3 Terms and definitions | |
| 4 Context of the organization | |
| 4.1 Understanding the organization and its context | |
| 4.2 Understanding the needs and expectations of interested parties | |
| 4.3 Determining the scope of the quality management system | |
| 4.4 Quality management system and its processes | |
| 5 Leadership | |
| 5.1 Leadership and commitment | |
| 5.1.1 General | |
| 5.1.2 Customer focus | {{#ask:ISO9001::5.1.2 Customer focus|limit=20}} |
| 5.2 Policy | {{#ask:ISO9001::5.2 Policy|limit=20}} |
| 5.2.1 Establishing the quality policy | |
| 5.2.2 Communicating the quality policy | |
| 5.3 Organizational roles, responsibilities and authorities | {{#ask:ISO9001::5.3 Organizational roles, responsibilities and authorities|limit=20}} |
| 6 Planning | {{#ask:ISO9001::6 Planning|limit=20}} |
| 6.1 Actions to address risks and opportunities | {{#ask:ISO9001::6.1 Actions to address risks and opportunities|limit=20}} |
| 6.2 Quality objectives and planning to achieve them | {{#ask:ISO9001::6.2 Quality objectives and planning to achieve them|limit=20}} |
| 6.3 Planning of changes | {{#ask:ISO9001::6.3 Planning of changes|limit=20}} |
| 7 Support | {{#ask:ISO9001::7 Support|limit=20}} |
| 7.1 Resources | {{#ask:ISO9001::7.1 Resources|limit=20}} |
| 7.1.1 General | {{#ask:ISO9001::7.1.1 General|limit=20}} |
| 7.1.2 People | {{#ask:ISO9001::7.1.2 People|limit=20}} |
| 7.1.3 Infrastructure | {{#ask:ISO9001::7.1.3 Infrastructure|limit=20}} |
| 7.1.4 Environment for the operation of processes | {{#ask:ISO9001::7.1.4 Environment for the operation of processes|limit=20}} |
| 7.1.5 Monitoring and measuring resources | {{#ask:ISO9001::7.1.5 Monitoring and measuring resources|limit=20}} |
| 7.1.5.1 General | {{#ask:ISO9001::7.1.5.1 General|limit=20}} |
| 7.1.5.2 Measurement traceability | {{#ask:ISO9001::7.1.5.2 Measurement traceability|limit=20}} |
| 7.1.6 Organizational knowledge | {{#ask:ISO9001::7.1.6 Organizational knowledge|limit=20}} |
| 7.2 Competence | {{#ask:ISO9001::7.2 Competence|limit=20}} |
| 7.3 Awareness | {{#ask:ISO9001::7.3 Awareness|limit=20}} |
| 7.4 Communication | {{#ask:ISO9001::7.4 Communication|limit=20}} |
| 7.5 Documented information | {{#ask:ISO9001::7.5 Documented information|limit=20}} |
| 7.5.1 General | {{#ask:ISO9001::7.5.1 General|limit=20}} |
| 7.5.2 Creating and updating | {{#ask:ISO9001::7.5.2 Creating and updating|limit=20}} |
| 7.5.3 Control of documented information | {{#ask:ISO9001::7.5.3 Control of documented information|limit=20}} |
| 8 Operation | {{#ask:ISO9001::8 Operation|limit=20}} |
| 8.1 Operational planning and control | {{#ask:ISO9001::8.1 Operational planning and control|limit=20}} |
| 8.2 Requirements for products and services | {{#ask:ISO9001::8.2 Requirements for products and services|limit=20}} |
| 8.2.1 Customer communication | {{#ask:ISO9001::8.2.1 Customer communication|limit=20}} |
| 8.2.2 Determining the requirements for products and services | {{#ask:ISO9001::8.2.2 Determining the requirements for products and services|limit=20}} |
| 8.2.3 Review of the requirements for products and services | {{#ask:ISO9001::8.2.3 Review of the requirements for products and services|limit=20}} |
| 8.2.4 Changes to requirements for products and services | {{#ask:ISO9001::8.2.4 Changes to requirements for products and services|limit=20}} |
| 8.3 Design and development of products and services | {{#ask:ISO9001::8.3 Design and development of products and services|limit=20}} |
| 8.3.1 General | {{#ask:ISO9001::8.3.1 General|limit=20}} |
| 8.3.2 Design and development planning | {{#ask:ISO9001::8.3.2 Design and development planning|limit=20}} |
| 8.3.3 Design and development inputs | {{#ask:ISO9001::8.3.3 Design and development inputs|limit=20}} |
| 8.3.4 Design and development controls | {{#ask:ISO9001::8.3.4 Design and development controls|limit=20}} |
| 8.3.5 Design and development outputs | {{#ask:ISO9001::8.3.5 Design and development outputs|limit=20}} |
| 8.3.6 Design and development changes | {{#ask:ISO9001::8.3.6 Design and development changes|limit=20}} |
| 8.4 Control of externally provided processes, products and services | {{#ask:ISO9001::8.4 Control of externally provided processes, products and services|limit=20}} |
| 8.4.1 General | {{#ask:ISO9001::8.4.1 General|limit=20}} |
| 8.4.2 Type and extent of control | {{#ask:ISO9001::8.4.2 Type and extent of control|limit=20}} |
| 8.4.3 Information for external providers | {{#ask:ISO9001::8.4.3 Information for external providers|limit=20}} |
| 8.5 Production and service provision | {{#ask:ISO9001::8.5 Production and service provision|limit=20}} |
| 8.5.1 Control of production and service provision | {{#ask:ISO9001::8.5.1 Control of production and service provision|limit=20}} |
| 8.5.2 Identification and traceability | {{#ask:ISO9001::8.5.2 Identification and traceability|limit=20}} |
| 8.5.3 Property belonging to customers or external providers | {{#ask:ISO9001::8.5.3 Property belonging to customers or external providers|limit=20}} |
| 8.5.4 Preservation | {{#ask:ISO9001::8.5.4 Preservation|limit=20}} |
| 8.5.5 Post-delivery activities | {{#ask:ISO9001::8.5.5 Post-delivery activities|limit=20}} |
| 8.5.6 Control of changes | {{#ask:ISO9001::8.5.6 Control of changes|limit=20}} |
| 8.6 Release of products and services | {{#ask:ISO9001::8.6 Release of products and services|limit=20}} |
| 8.7 Control of nonconforming outputs | {{#ask:ISO9001::8.7 Control of nonconforming outputs|limit=20}} |
| 9 Performance evaluation | {{#ask:ISO9001::9 Performance evaluation|limit=20}} |
| 9.1 Monitoring, measurement, analysis and evaluation | {{#ask:ISO9001::9.1 Monitoring, measurement, analysis and evaluation|limit=20}} |
| 9.1.1 General | {{#ask:ISO9001::9.1.1 General|limit=20}} |
| 9.1.2 Customer satisfaction | {{#ask:ISO9001::9.1.2 Customer satisfaction|limit=20}} |
| 9.1.3 Analysis and evaluation | {{#ask:ISO9001::9.1.3 Analysis and evaluation|limit=20}} |
| 9.2 Internal audit | {{#ask:ISO9001::9.2 Internal audit|limit=20}} |
| 9.3 Management review | {{#ask:ISO9001::9.3 Management review|limit=20}} |
| 9.3.1 General | {{#ask:ISO9001::9.3.1 General|limit=20}} |
| 9.3.2 Management review inputs | {{#ask:ISO9001::9.3.2 Management review inputs|limit=20}} |
| 9.3.3 Management review outputs | {{#ask:ISO9001::9.3.3 Management review outputs|limit=20}} |
| 10 Improvement | {{#ask:ISO9001::10 Improvement|limit=20}} |
| 10.1 General | {{#ask:ISO9001::10.1 General|limit=20}} |
| 10.2 Nonconformity and corrective action | {{#ask:ISO9001::10.2 Nonconformity and corrective action|limit=20}} |
| 10.3 Continual improvement | {{#ask:ISO9001::10.3 Continual improvement|limit=20}} |
