Controlled Document:Role/Operations Manager: Difference between revisions

Revision as of 10:22, 3 November 2026

Plan, coordinate, and monitor operational processes and service delivery
Ensure efficient use of resources, capacity, and materials
Ensure that products and services meet specified requirements and delivery dates
Implement and maintain process descriptions and work instructions
Monitor process performance indicators and initiate improvements
Manage suppliers and service providers in operations
Ensure compliance with health, safety, and environmental requirements
Lead and develop operations staff

Decision / Action	Scope or limit	Escalate to
Schedule and prioritize operational work	All operational teams	CEO
Approve operational purchases	Up to 10,000 EUR	CEO
Release products or services for delivery	Within defined criteria	Quality Manager
Approve overtime and shift changes	Operations staff	Head of HR

Competency	Required level	Evidence (training, certificate, experience)
Operations and process management	Expert	Degree or technical qualification; 7+ years of experience
Planning and resource management	Advanced	Documented experience
Lean / continuous improvement methods	Intermediate	Lean or Six Sigma training
Leadership	Advanced	Leadership training

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