Responsibilities
- Coordinate daily IT operations and support activities
- Maintain IT infrastructure, systems, and applications
- Manage user accounts, access rights, and IT assets
- Plan and execute patching, updates, and backups
- Handle IT incidents and problems and ensure timely resolution
- Implement changes according to the change management process
- Document IT procedures, configurations, and incidents
- Support the Head of IT in information security measures
Authorities
| Decision / Action | Scope or limit | Escalate to |
|---|---|---|
| Approve standard access requests | Standard roles and systems | Head of IT |
| Approve emergency changes | Defined emergency cases | Head of IT |
| Approve IT purchases | Up to 3,000 EUR | Head of IT |
| Prioritize support tickets | All incoming tickets | Head of IT |
Competencies
| Competency | Required level | Evidence (training, certificate, experience) |
|---|---|---|
| System and network administration | Advanced | IT vocational training or degree; 5+ years of experience |
| Incident and service management | Advanced | ITIL Foundation or equivalent |
| Information security basics | Intermediate | Security awareness training |
| Backup and recovery | Advanced | Documented restore tests |
