Responsibilities
- Plan, coordinate, and monitor operational processes and service delivery
- Ensure efficient use of resources, capacity, and materials
- Ensure that products and services meet specified requirements and delivery dates
- Implement and maintain process descriptions and work instructions
- Monitor process performance indicators and initiate improvements
- Manage suppliers and service providers in operations
- Ensure compliance with health, safety, and environmental requirements
- Lead and develop operations staff
Authorities
| Decision / Action | Scope or limit | Escalate to |
|---|---|---|
| Schedule and prioritize operational work | All operational teams | CEO |
| Approve operational purchases | Up to 10,000 EUR | CEO |
| Release products or services for delivery | Within defined criteria | Quality Manager |
| Approve overtime and shift changes | Operations staff | Head of HR |
Competencies
| Competency | Required level | Evidence (training, certificate, experience) |
|---|---|---|
| Operations and process management | Expert | Degree or technical qualification; 7+ years of experience |
| Planning and resource management | Advanced | Documented experience |
| Lean / continuous improvement methods | Intermediate | Lean or Six Sigma training |
| Leadership | Advanced | Leadership training |
