Responsibilities
- Establish, maintain, and improve the quality management system
- Plan and conduct internal audits and track corrective actions
- Maintain the controlled documents and ensure they are up to date
- Monitor quality objectives and process performance indicators
- Manage nonconformities, complaints, and corrective and preventive actions
- Prepare input for and support the management review
- Coordinate external audits and certifications
- Raise quality awareness and train employees on QMS requirements
Authorities
| Decision / Action | Scope or limit | Escalate to |
|---|---|---|
| Approve controlled documents | QMS documents | CEO |
| Initiate corrective actions | All processes | Process owner / CEO |
| Stop release of nonconforming products or services | All areas | CEO |
| Plan and assign internal audits | Audit program | CEO |
Competencies
| Competency | Required level | Evidence (training, certificate, experience) |
|---|---|---|
| Quality management (ISO 9001) | Expert | ISO 9001 lead implementer or auditor certificate |
| Internal auditing | Advanced | ISO 19011 course |
| Problem solving and root cause analysis | Advanced | Training in 8D, 5 Why, or similar methods |
| Communication and training skills | Advanced | Documented experience |
