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== Welcome to BlueSpice! ==
<status color="green" light="true">done</status>'''in Real Helpdesk!'''
Your wiki serves as a single, easily accessible space where all company-related documentation lives. Whether it’s onboarding guides, process documents, project updates, or best practices — having them in one place means that you spend less time hunting for information and more time getting work done. This centralization not only improves your efficiency but also helps preserve everyone's knowledge, reducing the risk of information loss when someone leaves the team.


Wikis are built on the principle of collaborative editing. Everyone in the company — from top management to new hires — has the opportunity to contribute, modify, and update content. This open-ended collaboration encourages cross-departmental communication, breaking down silos and enabling the free flow of information. By becoming a shared tool, the wiki fosters a culture where every contribution is valued and knowledge is continuously refined.
== Welcome to the BlueSpice Galaxy! ==
 
The '''BlueSpice Galaxy''' is your organization's central knowledge management environment. It brings together the information, documentation, and collaboration spaces you need for your daily work. Whether you are looking for onboarding materials, process documentation, project information, or best practices, the Galaxy helps you find what you need in one connected place, making information easier to find, access, and use in your daily work.<br>
==More than just a wiki==
When you log in, you arrive in the '''Main wiki'''. It is your starting point in the Galaxy and typically contains organization-wide information that is relevant to everyone. From here, you can navigate to '''Subwikis''' dedicated to specific topics, teams, projects, or business functions, as well as the '''Shared resources''' wiki. <br>
Your BlueSpice wiki is based on MediaWiki, the software that also runs the Wikipedia online encyclopedia.  
The wikis in the Galaxy support collaborative editing. Depending on your permissions, you can create new pages, improve existing content, and share your knowledge with others. As colleagues contribute and maintain information together, the Galaxy becomes a trusted source of knowledge that grows with your organization and helps preserve valuable expertise over time.  
 
==From wiki to knowledge platform==
In addition to the typical and robust collaboration features of MediaWiki, BlueSpice includes imporant quality management and maintenance tools that enable you to use the wiki for a variety of important business functions. As both a flexible knowledge base and a quality mangement platform, your wiki will support your efforts to collaboratively grow, manage and distribute all information that is important to you.
Your BlueSpice Galaxy is more than just a place to store information; it provides the foundation for building and maintaining reliable knowledge within your organization. <br>
 
Organizations use the BlueSpice Galaxy for many different purposes, from managing internal knowledge bases and process documentation to supporting quality management and other business applications. By combining flexible wiki functionality with structured approaches to documentation, the BlueSpice Galaxy helps organizations create knowledge that can be trusted and used over time.
==What this user manual covers==
==About this user manual==
The MediaWiki community has written extensive support documentation. A lot of the questions you have around using your wiki's features are answered right at [https://www.mediawiki.org mediawiki.org]. This user manual focuses mainly on the functionality that is part of the BlueSpice distribution of the MediaWiki software and on important concepts that you need for making decisions around organizing and managing your content.  
This user manual explains the concepts and features you need to work with content in the BlueSpice Galaxy. It is intended for users who '''read''', '''create''', '''edit''', and '''review''' information, and helps you understand how to use the platform's tools effectively in your daily work. <br>
 
The manual focuses on functionality that is specific to the Galaxy and on important concepts for organizing and maintaining content. The Galaxy is based on MediaWiki, the software that also powers Wikipedia. Many core wiki features are therefore already covered in the extensive MediaWiki documentation at [https://www.mediawiki.org mediawiki.org]. Where appropriate, this manual refers you to the relevant MediaWiki resources. <br>​If you are responsible for managing the structure of a specific Subwiki or administering the entire Galaxy, please refer to the corresponding administrator documentation.
==Who should read this user manual?==
==Need help?==
The audience for this user manual are mainly wiki maintainers, also known as "wiki gardeners". These are the users who are responsible for ensuring that the quality of the content and the ease of use meet the expectations of both their users and their wiki owners. These users usually have reviewer rights in the wiki, but don't have the permissions of wiki administrators.
 
However, wiki editors are also invited to read this user manual. With that in mind, we included some information that focuses on the editing process, such as working with wiki pages.  
 
==Questions?==
If you have questions that go beyond the information in the user manual, you can visit our forum at [https://community.bluespice.com community.bluespice.com.]
If you have questions that go beyond the information in the user manual, you can visit our forum at [https://community.bluespice.com community.bluespice.com.]
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Latest revision as of 10:06, 19 October 2026

donein Real Helpdesk!

Welcome to the BlueSpice Galaxy!

The BlueSpice Galaxy is your organization's central knowledge management environment. It brings together the information, documentation, and collaboration spaces you need for your daily work. Whether you are looking for onboarding materials, process documentation, project information, or best practices, the Galaxy helps you find what you need in one connected place, making information easier to find, access, and use in your daily work.
When you log in, you arrive in the Main wiki. It is your starting point in the Galaxy and typically contains organization-wide information that is relevant to everyone. From here, you can navigate to Subwikis dedicated to specific topics, teams, projects, or business functions, as well as the Shared resources wiki.
The wikis in the Galaxy support collaborative editing. Depending on your permissions, you can create new pages, improve existing content, and share your knowledge with others. As colleagues contribute and maintain information together, the Galaxy becomes a trusted source of knowledge that grows with your organization and helps preserve valuable expertise over time.

From wiki to knowledge platform

Your BlueSpice Galaxy is more than just a place to store information; it provides the foundation for building and maintaining reliable knowledge within your organization.
Organizations use the BlueSpice Galaxy for many different purposes, from managing internal knowledge bases and process documentation to supporting quality management and other business applications. By combining flexible wiki functionality with structured approaches to documentation, the BlueSpice Galaxy helps organizations create knowledge that can be trusted and used over time.

About this user manual

This user manual explains the concepts and features you need to work with content in the BlueSpice Galaxy. It is intended for users who read, create, edit, and review information, and helps you understand how to use the platform's tools effectively in your daily work.
The manual focuses on functionality that is specific to the Galaxy and on important concepts for organizing and maintaining content. The Galaxy is based on MediaWiki, the software that also powers Wikipedia. Many core wiki features are therefore already covered in the extensive MediaWiki documentation at mediawiki.org. Where appropriate, this manual refers you to the relevant MediaWiki resources.
​If you are responsible for managing the structure of a specific Subwiki or administering the entire Galaxy, please refer to the corresponding administrator documentation.

Need help?

If you have questions that go beyond the information in the user manual, you can visit our forum at community.bluespice.com.