Handbook Content/Getting started

Starting a new role is both exciting and complex. This section helps you understand what to expect in your first days and weeks, and how you’ll be supported during your onboarding journey.

The goal is to help you feel oriented quickly, build confidence in your role, and connect with the people and resources that will support you along the way

Your first steps

Before your first day, you will typically receive key onboarding information and access details to help you get set up. This may include access to internal systems, introductory materials, and practical instructions for your start.

On your first day, the focus is on getting you comfortable—not on immediate performance. You’ll be introduced to your team, receive an overview of your role, and begin setting up the tools you’ll use in your day-to-day work.

Your first week

During your first week, you can expect a structured introduction to the organization and your working environment. This usually includes:

• A welcome session with your manager
• Introduction to your team and key collaborators
• Overview of tools, systems, and workflows
• Initial training or learning materials relevant to your role
• Time to explore how your work connects to broader company goals

The emphasis during this period is on orientation, not output.

The onboarding journey

Onboarding continues beyond the first week. Most employees follow a structured early development phase during their first months, designed to help them build confidence and independence in their role.

During this time, you’ll typically:

• get familiar with your responsibilities and priorities
• build working relationships across teams
• receive regular check-ins and feedback
• begin contributing more independently to your work area

Your manager and onboarding buddy play an active role in supporting this process.

The buddy system

To help you settle in, you will be paired with a colleague who acts as your onboarding buddy.

Your buddy is there to:

• answer informal questions
• help you understand how things work in practice
• support you in navigating tools and processes
• provide context that may not be documented elsewhere

This is meant to complement, not replace, formal onboarding materials and guidance from your manager.

Learning your environment

As part of onboarding, you will be introduced to:

• your team structure and key stakeholders
• the tools and platforms used in daily work
• the workflows and processes relevant to your role
• the broader organizational structure

You are not expected to learn everything immediately. Onboarding is designed to gradually build understanding over time.

Where to find support

If you are unsure about something, support is available through multiple channels, including:

• your manager
• your onboarding buddy
• team members and collaborators
• internal HR resources and documentation

Many common questions are also addressed in the HR wiki, which serves as the central place for policies, resources, and organizational information.

How this connects to the wider organization

As you move through onboarding, you’ll naturally begin to interact with other parts of the HR ecosystem, including:

• workplace guidelines and policies
• employee resources for benefits and learning
• internal initiatives and programs
• structured processes and documentation systems

These are introduced gradually as they become relevant to your day-to-day work.