Handbook Content/Ways of Working

How work happens in the organization is shaped by a combination of trust, clarity, and shared expectations. While teams may differ in their specific routines, there are common principles that guide collaboration across the organization.

The focus is on enabling effective work—removing unnecessary friction, encouraging clarity, and supporting flexible ways of working where possible.

Working hours and flexibility

Work is organized around core responsibilities rather than rigid structures.

Many roles allow for flexible working arrangements, including remote and hybrid models, depending on team needs and role requirements. This flexibility is supported by a shared understanding of accountability and communication.

While there is no single fixed pattern for everyone, teams align on availability expectations that ensure collaboration remains smooth across time zones and working styles.

Communication principles

Clear communication is essential for effective collaboration.

In day-to-day work, this means:

• sharing context early to avoid misunderstandings
• keeping communication clear and structured
• choosing appropriate channels for different types of information
• responding in a timely and respectful manner

Written communication plays a particularly important role, especially in distributed or cross-functional teams.

Meetings and collaboration

Meetings are used intentionally to support alignment, decision-making, and problem-solving.

To keep collaboration effective, meetings are generally expected to:

• have a clear purpose or agenda
• include only relevant participants
• start and end on time
• result in clear next steps or decisions

Where possible, asynchronous collaboration is encouraged for updates and information sharing, reserving meetings for discussions that benefit from real-time interaction.

Working across teams

Most work involves collaboration beyond a single team or function.

To support this, employees are encouraged to:

• seek input early when work impacts others
• share progress transparently
• align on expectations and dependencies
• remain open to feedback from different perspectives

Cross-functional collaboration is considered a core part of how work gets done.

Tools and structure

Work is supported by a set of shared tools and structured information systems that help teams stay aligned.

These include resources for:

• documentation and knowledge sharing
• structured processes and workflows
• project coordination and tracking
• organizational information and reference materials

These systems are designed to reduce duplication, improve transparency, and ensure that important information is accessible when needed.

Documentation and knowledge sharing

A key part of working here is making work visible and reusable.

Teams are encouraged to document important decisions, processes, and learnings in a way that others can understand and build on. This helps reduce dependency on informal knowledge and supports long-term clarity.

Structured documentation also ensures that information remains accessible beyond individual teams or projects.

Continuous improvement

Ways of working are not static.

Teams are encouraged to regularly reflect on how work is being done and identify opportunities for improvement. This includes processes, communication practices, and collaboration patterns.

Improvements are typically made incrementally and shared across teams where relevant.

Where to find more detail

More detailed guidelines and formal standards related to ways of working are available in internal documentation systems within the HR wiki. These cover specific policies, technical processes, and operational standards where needed.